At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Responsibilities

• Store Information Management – Maintain and update store data.

• Transaction Troubleshooting – Resolve refund, discount, and void issues per SOP.

• Compliance Monitoring – Monitor store adherence to company policies.

• Notice Board Management – Update store notice boards regularly.

• Internal Communication – Develop and manage communication channels.

• Store Own Use Item Orders – Handle orders for consumables and supplies.

• Authorization Letters – Issue letters for merchandisers and suppliers.

• Itinerary Coordination – Arrange travel and schedules for country retail PICs.

• Customer Feedback Resolution – Address and resolve customer feedback.

• Customer Service Reporting – Track service reports for review and improvement.

• Store Maintenance Support – Assist in resolving pending maintenance issues.

• Utility Usage Monitoring – Troubleshoot and report on utility consumption.

• Policy Development – Draft or enhance SOPs related to refunds, exchanges, and utilities.

• Assist the Operation Manager in daily operations and task execution.

• Supervise and guide executives within the unit.

• Monitor and ensure timely completion of assigned projects and responsibilities.

• Support in analyzing data and preparing reports for management.

• Coordinate with other units to ensure smooth operations.

• Address and resolve store issues related to unit responsibilities.

Requirements

• Bachelor’s degree or diploma in a relevant field.

• Minimum 2 years of experience in retail operations or coordination roles.

• Strong organizational and time-management skills.

• Ability to handle multiple tasks efficiently.

• Good analytical and problem-solving skills.

• Effective communication and teamwork abilities.