Job Responsibilities

• Drive structured problem identification by collaborating with operational teams (Distribution Channels and Retail Operations), and maintain a clear, prioritized improvement pipeline.

• Translate improvement opportunities into actionable deployment plans with stage-gate governance, including scope definition, milestones, change management, and communication strategies.

• Lead continuous improvement initiatives and workshops (e.g., Kaizen, VSM, PDCA) for Distribution Channels and Retail teams.

• Design and execute pilot projects with defined success metrics; establish baselines, quantify benefits, and develop a repository of best practices.

• Own and manage the improvement pipeline, including focused improvement and automation opportunities; collaborate with IT and Automation teams as initiatives progress. Track and define automation coverage across processes.

• Develop bite-sized microlearning materials and training toolkits to support adoption of new ways of working and ensure sustainability of improvements.

• Facilitate cross-functional root cause analysis (RCA) sessions and coach teams on problem-solving methodologies such as 5 Whys, Fishbone, and 8D.

Job Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.

• Minimum 8–10 years of relevant working experience; exposure to Retail, Store Operations, Distribution Centre's (DC), or Logistics is an added advantage.

• Familiarity with business process automation tools (e.g., cloud flows, low-code platforms).

• Strong experience in change management, communications, and training design and delivery.

• Proven experience in project execution, development, and benefits tracking.

• Excellent stakeholder management and cross-functional collaboration skills.